Nothing lasts forever, but your new loading dock and overhead door equipment can last a lifetime with the right maintenance. Neglecting proper maintenance and service on your new dock and door equipment will leave it susceptible to wear-and-tear damages, which could ultimately lead to unscheduled downtime, loss of productivity, and workplace safety hazards.
That’s why we offer ProCare, our turnkey service and comprehensive inspection, maintenance, and repair program.
Carried out by McKee’s own expert technicians, the ProCare maintenance package keeps your new loading dock solutions and overhead door solutions in peak condition. We catch issues before they become big problems, keeping your workers safe and your facility running smoothly.
All McKee technicians are factory trained to provide the highest level of service in the industry. Our customers have come to rely on our efficient and dependable service. No matter which brand of equipment requires service, our technicians can handle your request with expertise.
What you get with ProCare
The ProCare maintenance program covers everything you could need with your new loading dock or overhead door solutions:
- Scheduled performance inspections and planned maintenance
- Safety inspections that address OSHA, Ohio Fire Code, and NFPA requirements
- Adjustment, lubricating, and cleaning of equipment
- Clear and thorough inspection, maintenance, and repair documentation
- 24/7 Emergency Service with radio-dispatched trucks
- On-site stock of commonly worn and replaced parts
- Expert technicians with state-of-the-art tools and the right parts for the job
- Dedicated Professional Customer Care team to address all your needs
We’re more than just loading dock and overhead door equipment experts, we’re your partners in finding the perfect solution for your needs and budget.
Why you need ProCare
Our ProCare maintenance package does more than protect your employees and keep your business running, it saves you money in the long run with these other benefits too:
- Increased energy savings with modern technology and equipment
- Better worker efficiency and morale with improved safety features
- Faster and safer truck ingress, docking, and egress
- Added building security and investment value
- Minimal breakdowns and downtime
- Prolonged equipment lifespan
- Reduced repair bills over time
Don’t just take our word for it! See what our customers have to say about us…
“I was reading about how you started your business, and I just wanted to say hats off to you on a great success story. I am most impressed that you kept this a family business. It was very impressive to see how you started in business and what you have grown to today. While we have a small issue that came about as part of the PM scenario (which I inherited), Matt was “Johnny on the Spot” and is about to take a very bad, “hot situation” and make us look good, not only to the tenant, but to the owner as well. I applaud that, and it is what I expect. While the work is still in progress of fixing, I suspect by week’s end or first of next week, your firm will have made this situation whole. Again, I really enjoyed reading about your company, and look to use your firm in the future when a need to use your services arise.”
“I just want to let you know how much the trustee’s and I appreciate that early Christmas morning when people from McKee came in to fix our overhead door.
We only have two large overhead doors. One was already out of service, with parts on order, when a spring broke on the east door. The Lieutenant on duty informed me that it seemed that, in less than a ½ hour after he called, people were here working on the door.
We were extremely busy during this period due to the ice and snow storm. I don’t know what we would have done without your assistance.
Again THANK YOU VERY MUCH for your great response. I can’t tell you how much better it makes everyone feel when there are companies like you who take good care of their customers. Too bad there aren’t more like McKee.”
“It is with great pleasure that I write a letter of recommendation to you for your work over the past several years. McKee has been an exemplary subcontractor for our organization and has provided a value-added approach. Whether providing hard bid pricing, prompt service or design alternates, McKee has been a valuable member of our team.
In a dock and door industry that can be typified with low cost and less than ethically performing providers, McKee has proven the exception. It is refreshing to work with a company that does what it says it will do. This approach aligns itself with our standard and highlights the symbiotic working relationship. Knowing I can count on McKee’s word for on-time delivery as well as recommendations on alternate equipment based on the needs of the end user makes McKee an invaluable member of our team.
I look forward to future projects with McKee in the future.”
“McKee has been a Cornell Iron Works’ distributor for many years. In that time, we have never received a phone call from a McKee customer about any type of problem. They have been outstanding partners to us, and we would highly recommend them for any coiling door job, even the most complicated.
The team at McKee has attended all training offered at the factory and they are completely up to speed on the sales, support and installation of our products.
We are very pleased to count McKee as a partner.”