McKee is a market leader in the sale, installation and service of commercial/industrial loading dock doors, fire doors, dock levelers, safety equipment and related door equipment. We have an opening in Columbus, Ohio that has responsibility for the services operations in Columbus, Dayton, Cincinnati and Northern Kentucky.
Service Manager – Drive business through KPI initiatives and increase customer satisfaction while developing and supporting our field technicians. Responsible for implementing plans, programs, and processes designed to satisfy and retain valued McKee customers while meeting McKee goals and objectives for maximizing market potential. Key focus on customer retention, new service customer relationships and profitability.
Customer Service Responsibility– Responsible for our employees’ effective and timely customer communications, building solid customers relationships from initial contact through project completion.
Employee Development– Empower, organize, and develop the service group into a cohesive and effective team trained and motivated to provide outstanding customer service and grow the business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, talent, and experience.
Safety Compliance– Ensure that all employees comply with corporate safety programs and that employee safety training is complete and compliant.
5 plus years in outstanding service delivery environment. Operations and knowledge of service/construction experience a plus.
Must be a self-starter with the confidence to make decisions take responsibility for actions and the ability to be creative. A clear understanding of the McKee values, vision, and goals will guide your decisions
Excellent communication and interpersonal skills is a must. Proven ability to promote teamwork is essential. Strong verbal and written communication skills are required.
In return for your skills and hard work, McKee offers competitive pay, a comprehensive benefits program, and a 401(K)-retirement program. We also provide excellent training and ample opportunity for advancement